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Terms of Service

Last updated: July 18, 2026

1. Acceptance of Terms

By accessing or using trained.chat ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

trained.chat provides an AI chatbot platform that allows users to create, train, and deploy AI agents. The Service includes knowledge management, conversation analytics, and widget embedding capabilities.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate, current, and complete information during registration.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Upload malicious code or content
  • Attempt to bypass rate limits or security controls
  • Use the Service to generate harmful or deceptive content
  • Reverse engineer, decompile, or disassemble the Service

5. Intellectual Property

You retain all rights to the content you upload to the Service. trained.chat claims no intellectual property rights over your content. The Service itself, including its code, design, and branding, is the intellectual property of trained.chat Inc.

6. Data & Privacy

Our collection and use of personal data is governed by our Privacy Policy. You control your data and can request deletion at any time. We implement industry-standard security measures to protect your data.

7. Service Level

We strive to maintain 99.9% uptime for the Service. We do not guarantee uninterrupted availability. We will provide reasonable notice of scheduled maintenance.

8. Limitation of Liability

The Service is provided "as is" without warranty of any kind. trained.chat shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

9. Termination

We may terminate or suspend your account for violation of these terms. You may terminate your account at any time. Upon termination, your data will be deleted within 30 days.

10. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

11. Contact

For questions about these terms, contact us at legal@trained.chat.