Updates

Changelog

Keep track of monthly feature updates, execution sandboxes, integration additions, and core engine performance improvements on trained.chat.

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July 14, 2026•Core Engine

New Models: GPT-5.6 Luna & GPT-5.6 Terra

New Models: GPT-5.6 Luna & GPT-5.6 Terra
  • GPT-5.6 Luna Integration: We added GPT-5.6 Luna for rapid, low-latency conversational answers with small footprint token costs.
  • GPT-5.6 Terra Integration: Built for advanced logical deduction, multi-step planning, and complex instruction following.
  • Playground Comparisons: Test both new models side by side in the comparison sandbox to measure grounding accuracy before deploying.
July 09, 2026•Features

Helpdesk Analytics Dashboard is Live

Helpdesk Analytics Dashboard is Live
  • Inbox telemetry reporting: Track metrics including ticket volume, active vs closed handoffs, and median customer response delay.
  • Assignee filters: Filter graphs by specific workspace members to audit support speed and task ownership.
  • Trend insights: Discover recurring topic groups prompting human agent escalations over time.
June 24, 2026•Features

Introducing Interactive Chat Widgets

Introducing Interactive Chat Widgets
  • Interactive UI elements: Let agents present rich widgets like calendars, checkout cards, or shipping tables instead of plain text.
  • Action configurations: Customers can update billing addresses, select time slots, or query shipping status directly in the conversation.
  • Approval gates: Prompt confirmations before executing webhooks, ensuring strict customer confirmation for core operations.