Product / AI Agents

Agents that answer
and take action.

Train them on your knowledge and connect them to your tools. They can answer questions, check orders, update CRM records, create tickets, and automate workflows.

Capabilities

Agents that take actions

Connect agent tools to your existing system. Map your own custom webhooks, secure databases, or API integrations directly using custom tool schemas. When matching customer intents are detected, agents parse parameters and execute actions dynamically.

tool_call_handler.ts

{
  name: "shopify.getOrderDetails",
  parameters: {
    type: "object",
    properties: {
      orderId: { type: "number", description: "Order ID" }
    },
    required: ["orderId"]
  }
}

Shared Knowledge Layer

Acme Global Policies

Unified reference point for all deployed support and operations personas.

Support Agent

Reads knowledge core, responds with page citations.

Ops Agent

Reads knowledge core, triggers HubSpot actions.

Context

Answers grounded in your business knowledge

Agents reference documents and previous conversations to reduce hallucinations. They maintain contextual memory across customer chats to answer questions accurately using your company knowledge.

Training

Zero-Configuration Learning

Train your agent instantly. Simply paste your website URL, and our system crawler will automatically read, parse, and structure your company's pricing models, refund policies, and docs into a vector knowledgebase in under a minute.

crawler_daemon.logACTIVE_CRAWL

✓acme.com/pricingMapped 4 subscription tiers

✓acme.com/support/refundsParsed 14-day refund window

✓acme.com/docs/apiGrounded 12 webhook triggers

143 pages parsed100% COMPLETE

Observability

See every decision

Never guess why an agent responded. Inspect intent classification, retrieved context, tool calls, and generated answers with full transparency.

Trace Log #E94C

Latency: 480ms

0ms● Intent Classified:order_inquiry (99.4% confidence)

120ms● Tool Executing:shopify.getOrderStatus(124)

380ms● Tool Output:{ status: "shipped", tracking: "FX-8291" }