Train them on your knowledge and connect them to your tools. They can answer questions, check orders, update CRM records, create tickets, and automate workflows.
Configure agent tools to connect to your software stack. When matching customer intents are detected, agents retrieve parameters and run Shopify, Stripe, HubSpot, or custom API actions automatically.
{
name: "shopify.getOrderDetails",
parameters: {
type: "object",
properties: {
orderId: { type: "number", description: "Order ID" }
},
required: ["orderId"]
}
}Unified reference point for all deployed support and operations personas.
Reads knowledge core, responds with page citations.
Reads knowledge core, triggers HubSpot actions.
Agents reference documents and previous conversations to reduce hallucinations. They maintain contextual memory across customer chats to answer questions accurately using your company knowledge.
Never guess why an agent responded. Inspect intent classification, retrieved context, tool calls, and generated answers with full transparency.