Reference
Examples
Standard configurations and workflows to copy.
Customer Support Agent
Knowledge
- Zendesk Help Articles
- Return Policy PDF
Can do
- Answer questions
- Track orders
- Create tickets
Example Dialogue
Customer:Where is order #8124?
Agent:Shipped yesterday via FedEx. Tracking number FX-8291. You still have 30 days remaining to return it.
Internal Wiki Bot
Knowledge
- Notion Workspaces
- IT-Support Guidelines
- Employee Handbook
Can do
- Answer policy questions
- Link to IT portal
- Direct hardware requests
Example Dialogue
Customer:How do I request a new laptop?
Agent:Submit hardware requests through Jira Service Desk. Average approval time is 2 days. Source: IT Handbook.
Shopify Storefront Bot
Knowledge
- Shopify Catalog
- Store FAQ Page
Can do
- Retrieve order statuses
- Recommend products
- Track UPS/FedEx links
Example Dialogue
Customer:What is the status of order #3412?
Agent:Order #3412 is currently in transit and is scheduled for delivery tomorrow. Tracking URL: UPS-9281. Source: Shopify.
Operations Agent
Knowledge
- CRM Contacts Database
- HubSpot Workspace
Can do
- Update contact records
- Sync database rows
- Log conversations
Example Dialogue
Customer:Update my shipping address to 123 Main St.
Agent:Shipping address updated to 123 Main St. in HubSpot. Source: HubSpot Integration.